The most configurable CRM there is — with telephony as an add-on rather than the core.
Account #48-2201
Placement · Balance $1,284.00
Call not placed
Local time at the debtor is 7:12 AM — outside the permitted calling window.
FDCPA §805(a)(1) / 15 USC §1692c(a)(1)
Other gates on this attempt
Calling-window, attempt-cap and disclosure rules are enforced before the call is placed — not reported after it.
All-inclusive: power dialer, predictive dialer, CRM, AI QA scoring, compliance engine, DNC scrubbing, call recording, AI coaching. No add-ons required. No contract.
Sales Cloud is sold in editions — Starter Suite, Pro Suite, Enterprise, Unlimited and Agentforce 1 Sales — rising through automation, customisation and AI. Starter Suite is published at $25 per user per month. We could not verify current list prices for the higher editions from Salesforce’s own pages at the date below, so we are not going to quote figures for them here: check salesforce.com/sales/pricing for the edition you are considering, and price the AI and telephony components separately, because they are separate line items rather than part of the CRM licence.
| Feature | OPSYNC | Salesforce Sales Cloud |
|---|---|---|
| CRM | ||
| Built-in Power Dialer | Add-on | |
| AI QA Scoring (100% of calls) | Requires Gong/Salesloft | |
| Real-time AI Coaching | Requires separate tool | |
| FDCPA/TCPA Compliance Engine | Custom build required | |
| DNC Scrubbing (built-in) | Custom integration | |
| No-code setup (hours, not months) | ||
| No Salesforce admin required | ||
| Process Templates | ||
| No long-term contract | ||
| Starting cost (10 users) | Contact for pricing | $800–$3,500+/mo |
Checked against Salesforce Sales Cloud’s own published material on 22 August 2026. Source
Telephony is not part of the core CRM — dialling is an add-on or a third-party integration
Editions are priced per user and AI capability is licensed separately, so the headline licence is rarely the final cost
Configurability is the product: capability comes from building, which needs admin skill you either hire or contract
Aimed at managing a sales process rather than running a high-volume calling floor
Compliance for regulated outbound (FDCPA, TCPA, DNC) is something you build, not something shipped configured
These are different products for different operations. The useful question is not which is better, but which is built for the way your team works.
Most teams migrate in 1–2 weeks. Our onboarding team handles the data migration. No long-term contract. Cancel any time.
Almost certainly yes, if you are primarily outbound. Salesforce is built for complex, multi-touch B2B sales processes with large marketing and sales operations teams. An outbound dialing team — collections, insurance, recruiting — needs a CRM that is built around the phone, not the email marketing funnel.
Yes — if your organization uses Salesforce for enterprise CRM but wants OPSYNC for outbound campaigns and AI QA, the two can work alongside each other.
OPSYNC self-serve setup takes 1–4 hours using process templates. Salesforce implementations for outbound operations teams typically take 3–6 months and cost $10,000–$100,000+ in professional services.
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