OpsyncHub for Operations

Trigger-based workflows that assign, move, notify, message and update records — with dry runs, run history and retries.

Tasks, tickets and requests as work items with references like TKT-1042, assignees, status history, comments and time logged against them.

Clock in and out, breaks, timesheets, a live team view and shift templates — with time attributed to campaigns or work items.

Commission rules, pay periods, approval, payslips and exports calculated from the work recorded in OpsyncHub.

One record model for leads, customers, tickets and candidates, with stages, custom fields, companies and a full activity timeline.

Custom dashboards, revenue and funnel reports, agent performance, leaderboards, exports and scheduled email reports.

Database-enforced workspace isolation, custom roles, audit log, SCIM provisioning, scoped API keys and send-time TCPA/DNC enforcement.

A versioned public API for records, agents, campaigns and activities, plus signed outbound webhooks and inbound webhook endpoints.

A portal where your clients see their campaigns, deals, activity, results and recordings, and message your team.

For agencies: create and fund client workspaces, choose their products, delegate access, and run playbooks and reports across clients.

Channels, direct messages and threads with mentions, attachments and search — and links that resolve #TKT-1042 to the work it names.