Built for Debt Collections
Power dialer with calling-window and DNC checks, predictive dialer, collections CRM, omnichannel inbox, AI QA, and compliance engine — all in one platform. Replace your whole collections stack with one login.
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Sound familiar?
FDCPA calling-hour violations that create expensive lawsuit risk
Manually scrubbing DNC lists before every campaign
Agents making compliance mistakes that QA catches weeks later — if ever
Stitching together a dialer, collections software, QA tool, and compliance system
Enterprise collections platforms are priced and built for banks, not agencies
Built specifically for Debt Collections
Calling hours checked in the debtor’s local time on every dial, against your DNC list and opt-outs, with a per-recipient contact cap. Cease-communication dispositions are logged. A blocked call cannot be placed by the agent.
Power dialer with dial-time checks. Predictive dialer for high-volume campaigns, with the dial ratio lowered automatically when the abandon rate passes 3%.
Every call transcribed and scored for the mini-Miranda, prohibited statements, dispute handling, and collector conduct, with violations flagged for review.
Accounts, balances, payment history, promises-to-pay, and dispute logs in one record. No switching between your dialer and your collections software.
Each rule below ships in the collections ruleset with its statutory citation. Calling windows, DNC and opt-outs, consent and contact frequency are checked before every dial and block the attempt; the other rules are shown to agents as disclosures and built into the scripts and workflow templates. Whether your programme complies still depends on how you run it.
Mini-Miranda on every first contact: “This is an attempt to collect a debt. Any information obtained will be used for that purpose.”
FDCPA §807(11) / 15 USC §1692e(11)
No contact before 8:00 AM or after 9:00 PM in the consumer’s local time zone — resolved from the account, not the collector’s.
FDCPA §805(a)(1) / 15 USC §1692c(a)(1)
No more than 7 call attempts in any 7-consecutive-day period about a particular debt, and no call within 7 days of a conversation about it.
CFPB Reg F / 12 CFR §1006.14(b)(2)
Validation notice sent within 5 days of initial communication, carrying creditor name, amount, and the 30-day dispute right.
FDCPA §809 / 15 USC §1692g
No third-party disclosure of the debt — no one but the consumer, spouse or attorney.
FDCPA §805(b) / 15 USC §1692c(b)
No threats of action that cannot legally be taken or is not actually intended.
FDCPA §807(5) / 15 USC §1692e(5)
No collection of, or suit threatened on, debt past the statute of limitations.
CFPB Reg F / 12 CFR §1006.26
Cease-and-desist and do-not-call requests honoured immediately.
FDCPA §805(c) / 15 USC §1692c(c)
Voicemails limited-content per the Reg F safe harbour — name, callback number, request to call back, and no mention of the debt.
CFPB Reg F / 12 CFR §1006.2(j)
Once a consumer is known to be represented, communication goes to the attorney only.
FDCPA §805(a)(2)
The Mini-Miranda disclosure is shown to the agent before every first contact, calling windows are checked against the debtor’s own time zone, and cease-and-desist, validation requests and bankruptcy claims are dispositions rather than free-text notes — so the audit trail exists before anyone asks for it.
Five9 / Convoso (dialer)
FDCPA Guard / compliance tools
Separate QA software
Legacy collections management system
Replaced by one OPSYNC subscription — contact us for pricing
OPSYNC + ScaleOps BPO
ScaleOps BPO provides pre-trained, niche-experienced agents for debt collections operations — all based in Kosovo and very close to native English. Launch your campaign in 7 days — no hiring, no training, no headcount overhead.
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