Built for Debt Collections
FDCPA-compliant power dialer, predictive dialer, collections CRM, omnichannel inbox, AI QA, and compliance engine — all in one platform. Replace your whole collections stack with one login.
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Sound familiar?
FDCPA calling-hour violations that create expensive lawsuit risk
Manually scrubbing DNC lists before every campaign
Agents making compliance mistakes that QA catches weeks later — if ever
Stitching together a dialer, collections software, QA tool, and compliance system
Enterprise collections platforms are priced and built for banks, not agencies
Built specifically for Debt Collections
Automatic calling-hour enforcement by debtor time zone. DNC scrubbing on every dial. TCPA cell phone detection. Cease communication logging. Zero agent overrides on blocked calls.
Power dialer for compliant outreach. Predictive dialer for high-volume campaigns with real-time abandonment rate monitoring (FTC 3% rule enforced automatically).
Every call transcribed and scored for mini-Miranda compliance, prohibited statements, dispute handling, and collector conduct. Violations surfaced within 90 seconds.
Accounts, balances, payment history, promises-to-pay, and dispute logs in one record. No switching between your dialer and your collections software.
Each rule below is configured in the collections compliance gate with its statutory citation. Call-time rules block the attempt outright; the rest are enforced as workflow gates and required disclosures.
Mini-Miranda on every first contact: “This is an attempt to collect a debt. Any information obtained will be used for that purpose.”
FDCPA §807(11) / 15 USC §1692e(11)
No contact before 8:00 AM or after 9:00 PM in the consumer’s local time zone — resolved from the account, not the collector’s.
FDCPA §805(a)(1) / 15 USC §1692c(a)(1)
No more than 7 call attempts in any 7-consecutive-day period about a particular debt, and no call within 7 days of a conversation about it.
CFPB Reg F / 12 CFR §1006.14(b)(2)
Validation notice sent within 5 days of initial communication, carrying creditor name, amount, and the 30-day dispute right.
FDCPA §809 / 15 USC §1692g
No third-party disclosure of the debt — no one but the consumer, spouse or attorney.
FDCPA §805(b) / 15 USC §1692c(b)
No threats of action that cannot legally be taken or is not actually intended.
FDCPA §807(5) / 15 USC §1692e(5)
No collection of, or suit threatened on, debt past the statute of limitations.
CFPB Reg F / 12 CFR §1006.26
Cease-and-desist and do-not-call requests honoured immediately.
FDCPA §805(c) / 15 USC §1692c(c)
Voicemails limited-content per the Reg F safe harbour — name, callback number, request to call back, and no mention of the debt.
CFPB Reg F / 12 CFR §1006.2(j)
Once a consumer is known to be represented, communication goes to the attorney only.
FDCPA §805(a)(2)
Every first contact is gated on the Mini-Miranda disclosure, calling windows are enforced against the debtor’s own time zone, and cease-and-desist, validation requests and bankruptcy claims are dispositions rather than free-text notes — so the audit trail exists before anyone asks for it.
Five9 / Convoso (dialer)
FDCPA Guard / compliance tools
Separate QA software
Legacy collections management system
Replaced by one OPSYNC subscription — contact us for pricing
OPSYNC + ScaleOps BPO
ScaleOps BPO provides pre-trained, niche-experienced, OPSYNC-certified agents for debt collections operations — all based in Kosovo and very close to native English. Launch your campaign in 7 days — no hiring, no training, no headcount overhead.
Request access · Onboarding done for you