OpsyncHub for Customer support
Tickets, calls and messages on the customer’s full record, worked in SLA order, with the history sales left behind.
The problem
Support works in a separate help desk with no view of what the customer bought, was promised or said on the phone.
A working day in OpsyncHub
- Work the support queue in order of SLA due time.
- Open the ticket and see the customer’s calls, messages and deals on the same record.
- Reply by SMS or email, or call, and add internal notes.
- Hand work to another team with a work item reference instead of a forwarded email.
What the team uses
Support desk
Available with limitsSupport tickets on the customer’s record, a queue ordered by SLA due time, internal notes and a breached-SLA count.
Learn moreCRM and universal records
AvailableOne record model for leads, customers, tickets and candidates, with stages, custom fields, companies and a full activity timeline.
Learn moreInbox and outreach sequences
Available with limitsA shared SMS and email inbox on the customer record, plus multi-step sequences across calls, SMS, email and tasks.
Learn moreCalling and dialer
AvailableManual, power and predictive dialling in the browser, with recording, voicemail drop, supervisor listen/whisper/barge and post-call AI QA.
Learn moreWork items and approvals
Available with limitsTasks, tickets and requests as work items with references like TKT-1042, assignees, status history, comments and time logged against them.
Learn moreTeam chat and notifications
Available with limitsChannels, direct messages and threads with mentions, attachments and search — and links that resolve #TKT-1042 to the work it names.
Learn moreAI assistance
Available with limitsAn AI assistant with record context, AI call QA, reply suggestions, roleplay practice and a governance queue — with hard spend ceilings.
Learn moreAutomation and workflows
Available with limitsTrigger-based workflows that assign, move, notify, message and update records — with dry runs, run history and retries.
Learn moreCalendar and scheduling
Available with limitsAn internal calendar with staff availability and services, and a one-way pull from Google Calendar.
Learn more