A mature enterprise contact centre platform — sold in 50-seat minimums.
Account #48-2201
Placement · Balance $1,284.00
Call not placed
Local time at the debtor is 7:12 AM — outside the permitted calling window.
FDCPA §805(a)(1) / 15 USC §1692c(a)(1)
Other gates on this attempt
Calling-window, attempt-cap and disclosure rules are enforced before the call is placed — not reported after it.
All-inclusive: power dialer, predictive dialer, CRM, AI QA scoring, compliance engine, DNC scrubbing, call recording, AI coaching. No add-ons required. No contract.
Five9 publishes two of its five bundles: Digital at $119 per seat per month (chat, email, SMS and social, no voice) and Core at $159 per seat per month, which adds voice, the agent desktop, recording and the dialer. Plus, Pro and Enterprise — the tiers carrying advanced AI and workforce engagement — are quote-only. Usage-based charges can apply on top, and CRM and WEM adapters are selected per named user. The figure that matters most for smaller teams is not the seat price: Five9 bundles carry a 50 concurrent seat minimum.
| Feature | OPSYNC | Five9 |
|---|---|---|
| Power Dialer | ||
| Predictive Dialer | ||
| Built-in CRM | ||
| AI QA Scoring (100% of calls) | Add-on ($$$) | |
| Real-time AI Coaching | Add-on ($$$) | |
| FDCPA/TCPA Compliance Engine | Requires setup | |
| DNC Scrubbing (built-in) | Add-on | |
| No long-term contract required | ||
| Self-serve setup (no consultant) | ||
| Process Templates (go live in hours) | ||
| Smallest team the published plans fit | No seat minimum | 50 concurrent seats |
Checked against Five9’s own published material on 22 August 2026. Source
Bundles start at a 50 concurrent seat minimum, so teams below roughly 50 agents are not the target buyer
Only Digital ($119) and Core ($159) carry public prices — Plus, Pro and Enterprise are quote-only
Voice is not in the entry bundle; Digital covers chat, email, SMS and social only
CRM is an adapter to a system you already own (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle) rather than a CRM in the product
Workforce engagement is licensed per named user and may come from Verint or Calabrio rather than Five9
These are different products for different operations. The useful question is not which is better, but which is built for the way your team works.
Most teams migrate in 1–2 weeks. Our onboarding team handles the data migration. No long-term contract. Cancel any time.
If you are running a contact centre above 50 seats, Five9 is a mature, well-supported platform and the seat minimum is a non-issue — the honest answer is that it may well be the right buy. The question is harder below that line, because Five9’s published bundles do not sell to you at all. That is the gap OPSYNC is built for, rather than a claim to be cheaper feature-for-feature.
Five9 does not publish an implementation timeline, and it varies with how many channels, integrations and workforce-engagement components you take — ask them directly for a scoped estimate. What we can state about our side: an OPSYNC workspace is provisioned from one of 20 vertical templates, so the pipeline, dispositions, call scripts, compliance rules and KPIs are configured on day one rather than built during implementation.
Yes. OPSYNC imports contacts and records from CSV exports. Most teams complete the migration in 1–2 weeks with full support from the OPSYNC team.
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