Enterprise contact center pricing for teams that just need to make calls.
All-inclusive: power dialer, predictive dialer, CRM, AI QA scoring, compliance engine, DNC scrubbing, call recording, AI coaching. No add-ons required. No contract.
Five9 Core starts at $229/agent/month — before compliance add-ons, CRM, AI QA tools, or professional services. A 10-agent team pays $2,290+/month in seats alone.
| Feature | OPSYNC | Five9 |
|---|---|---|
| Power Dialer | ||
| Predictive Dialer | ||
| Built-in CRM | ||
| AI QA Scoring (100% of calls) | Add-on ($$$) | |
| Real-time AI Coaching | Add-on ($$$) | |
| FDCPA/TCPA Compliance Engine | Requires setup | |
| DNC Scrubbing (built-in) | Add-on | |
| No long-term contract required | ||
| Self-serve setup (no consultant) | ||
| Process Templates (go live in hours) | ||
| Starting cost (10 agents) | $747/mo | $2,290+/mo |
Based on reviews from G2, Capterra, and Trustpilot
Pricing increases at renewal with little warning
Implementation takes 2–4 months and often requires expensive consultants
AI and compliance features cost extra on top of already-high seat fees
UI feels dated — agents require significant training
Support response times are slow for non-enterprise tiers
Most teams migrate in 1–2 weeks. Our onboarding team handles the data migration. No long-term contract. Cancel any time.
For large enterprise contact centers (200+ agents) with complex workforce management needs, Five9 has strong features. For SMBs under 100 agents, the cost is very hard to justify when platforms like OPSYNC deliver comparable dialing and AI features at 30–40% of the price.
Five9 implementations typically take 4–12 weeks and often require a certified Five9 implementation partner. OPSYNC self-serve setup takes hours, not months.
Yes. OPSYNC imports contacts and records from CSV exports. Most teams complete the migration in 1–2 weeks with full support from the OPSYNC team.