One platform for the work your company already does

One record model for leads, customers, tickets and candidates, with stages, custom fields, companies and a full activity timeline.

Tasks, tickets and requests as work items with references like TKT-1042, assignees, status history, comments and time logged against them.

Channels, direct messages and threads with mentions, attachments and search — and links that resolve #TKT-1042 to the work it names.

Trigger-based workflows that assign, move, notify, message and update records — with dry runs, run history and retries.

An AI assistant with record context, AI call QA, reply suggestions, roleplay practice and a governance queue — with hard spend ceilings.

Custom dashboards, revenue and funnel reports, agent performance, leaderboards, exports and scheduled email reports.

Database-enforced workspace isolation, custom roles, audit log, SCIM provisioning, scoped API keys and send-time TCPA/DNC enforcement.

A versioned public API for records, agents, campaigns and activities, plus signed outbound webhooks and inbound webhook endpoints.

Campaigns with stages and assigned agents, weighted forecasts, broadcasts and proposals that clients accept and sign online.

A shared SMS and email inbox on the customer record, plus multi-step sequences across calls, SMS, email and tasks.

Manual, power and predictive dialling in the browser, with recording, voicemail drop, supervisor listen/whisper/barge and post-call AI QA.

Support tickets on the customer’s record, a queue ordered by SLA due time, internal notes and a breached-SLA count.

Candidate pipelines on real stages, job postings with applicant review, and AI matching of people to work.

Clock in and out, breaks, timesheets, a live team view and shift templates — with time attributed to campaigns or work items.

Commission rules, pay periods, approval, payslips and exports calculated from the work recorded in OpsyncHub.

Goals for people and teams, with check-ins, progress tracking and leaderboards.

An internal calendar with staff availability and services, and a one-way pull from Google Calendar.

A portal where your clients see their campaigns, deals, activity, results and recordings, and message your team.

For agencies: create and fund client workspaces, choose their products, delegate access, and run playbooks and reports across clients.

Websites with forms that create CRM records, custom domains and scheduled publishing — built, and not yet released to customers.