Built for Customer Support
Inbound + outbound support operations in one platform. AI QA on every call. Proactive outreach to at-risk customers before they churn.
Sound familiar?
Support agents handling phone, email, and chat in three separate tools
No proactive outreach to customers showing churn signals
QA coverage limited to 3–5% of calls — compliance and quality risks go undetected
No real-time coaching for support agents on difficult escalation calls
Ticket management separate from call activity — no unified customer view
Built specifically for Customer Support
Cases, tickets, and call activity in one record per customer. Support pipeline stages configurable for your process. One agent view for the full customer history.
Every support call automatically scored for resolution quality, empathy, escalation handling, and SLA adherence. Supervisors see real-time performance without listening to calls.
Identify at-risk customers from usage data and trigger proactive support outreach campaigns. Power dialer for proactive check-in calls. Automated follow-up sequences after support interactions.
Every call recorded and stored. AI QA monitors for required disclosures, data privacy statements, and policy adherence. Audit trail for every interaction.
Support teams using OPSYNC report 28% improvement in first-call resolution rate and 35% churn reduction from proactive outreach campaigns.
Zendesk / Freshdesk
Five9 / RingCentral for phone
Separate QA tools
Manual churn monitoring
Replaced by one OPSYNC subscription — from $197/mo + $49/agent
OPSYNC + ScaleOps BPO
ScaleOps BPO provides pre-trained, niche-experienced, OPSYNC-certified agents for customer support operations — all based in Kosovo and very close to native English. Launch your campaign in 7 days — no hiring, no training, no headcount overhead.
Tailored access by request. Onboarding done for you. Full access from day one.