Available with limits
Team chat and notifications
Channels, direct messages and threads with mentions, attachments and search — and links that resolve #TKT-1042 to the work it names.
The problem
Conversations about customers happen in a separate chat tool, detached from the record, so decisions and context are lost.
Who uses it
- Every team member
- Managers coordinating across departments
Used by: Sales, Customer support, Recruitment, Operations, Leadership
How it works
- Talk in channels or direct messages, with threads, reactions and file attachments.
- Mention a teammate or reference a work item; the reference becomes a link.
- Receive in-app, browser and mobile push notifications, and set your preferences.
What it does not do today
- There are no voice or video huddles.
- Slack receives a test message only; product events are not sent to Slack.
Connected to
Team chat and notifications works on the same records and history as these parts of the platform.
Work items and approvals
Available with limitsTasks, tickets and requests as work items with references like TKT-1042, assignees, status history, comments and time logged against them.
Learn moreCRM and universal records
AvailableOne record model for leads, customers, tickets and candidates, with stages, custom fields, companies and a full activity timeline.
Learn more