Pre-trained, niche-experienced agents based in Kosovo, fluent in OPSYNC and very close to native English. Launch your campaign in 7 days — no hiring, no training, no overhead.
Every agent is delivered exclusively through ScaleOps BPO. Scale up or down weekly.
The software + the team
Most contact center platforms sell you software and then walk away. You're still stuck hiring, training, and managing a team — a 3–6 month project that most operators underestimate.
OPSYNC customers can skip all of that. ScaleOps BPO provides a single pod of pre-trained, niche-experienced agents — all based in Kosovo, all very close to native English — who plug directly into your OPSYNC instance. You keep full visibility: every call, every record, every metric — same dashboard, same AI QA, same workflows.
Bring your own team, use ScaleOps, or run a hybrid. Your choice.
Sign up for OPSYNC
Pick your plan, configure your process, load your list.
Request agents on ScaleOps BPO
Tell ScaleOps how many agents and which vertical. Quote back in 24 hours.
Launch in 7 days
Agents onboard to your OPSYNC instance. Your first campaign goes live same week.
Scale on demand
Need 10 more agents next month? Done. Slow down in December? Done.
Managed staffing used to mean losing visibility and control. With OPSYNC, you keep all the data and all the oversight — ScaleOps just provides the humans.
Pre-trained agents already fluent in OPSYNC. No hiring, no onboarding, no 90-day ramp.
Every agent arrives with real experience in your vertical — sales, collections, recruiting, insurance, or support. No blank-slate reps.
A single delivery center in Kosovo — one of Europe's strongest outsourcing markets. Very close to native English, full US timezone coverage.
FDCPA, TCPA, HIPAA, and PCI-aware agents. Audited scripts, recorded calls, full QA trail.
Start with 2 agents, scale to 50. No long-term contracts. Pay for what you use.
Every agent operates inside your OPSYNC instance. You see every call, every record, every metric in real time.
Every ScaleOps agent arrives with niche experience in your vertical and is trained on the matching OPSYNC process template.
Outbound Sales
Qualified appointments & closed deals
Collections
PTPs, payments, compliance-safe recoveries
Recruiting
Candidate sourcing, screening, placement
Insurance
Lead qualification, renewals, retention
Customer Support
Inbound tickets, live chat, escalations
Appointment Setting
Calendar-ready meetings for your closers
One offering
We don't do tiers. Every OPSYNC customer gets the same Kosovo-based, pre-trained, niche-experienced agents running on your instance. Pricing is quoted per engagement on ScaleOps BPO based on your vertical, volume, and scope.
Custom quote in 24 hours. Start with 2 agents, scale to 50. Managed entirely by ScaleOps BPO.
Request a quote on ScaleOps BPORequest access · Onboarding done for you