Security and enterprise controls
Database-enforced workspace isolation, custom roles, audit log, SCIM provisioning, scoped API keys and send-time TCPA/DNC enforcement.
The problem
Growing companies need to prove who can see what, who changed what, and that customer contact follows the rules.
Who uses it
- IT and security administrators
- Compliance officers
- Workspace owners
Used by: Operations, Leadership
How it works
- Define custom roles and permissions.
- Review, filter and export the audit log.
- Provision users from your identity provider with SCIM.
- Issue scoped, rate-limited API keys.
- Enforce do-not-call lists, quiet hours and consent rules at the moment of sending.
What it does not do today
- SAML single sign-on is not available.
- Multi-factor sign-in is not a workspace setting in OpsyncHub.
- No SOC 2 report (Type I or Type II) exists yet.
Connected to
Security and enterprise controls works on the same records and history as these parts of the platform.
CRM and universal records
AvailableOne record model for leads, customers, tickets and candidates, with stages, custom fields, companies and a full activity timeline.
Learn moreCalling and dialer
AvailableManual, power and predictive dialling in the browser, with recording, voicemail drop, supervisor listen/whisper/barge and post-call AI QA.
Learn moreInbox and outreach sequences
Available with limitsA shared SMS and email inbox on the customer record, plus multi-step sequences across calls, SMS, email and tasks.
Learn morePublic API and webhooks
Available with limitsA versioned public API for records, agents, campaigns and activities, plus signed outbound webhooks and inbound webhook endpoints.
Learn more