Dialpad is excellent software. For a 20-person company that mostly takes inbound calls and occasionally dials out, it's arguably the best business phone system on the market. But sales teams that need to make 80, 150, or 300 dials per rep per day run into the same wall within a month: Dialpad was built for business phones, not outbound operations.
If your pipeline math depends on call volume, you are shopping alternatives. This guide covers the 7 that matter, what each is actually good at, and how they stack up on cost for a 20-rep team.
Table of Contents
- Why Teams Leave Dialpad for Outbound
- The 7 Best Dialpad Alternatives
- Feature Comparison at a Glance
- Which One Fits Your Team?
- Frequently Asked Questions
Why Teams Leave Dialpad for Outbound
Three things come up in every Dialpad churn story:
1. No true power or predictive dialer. Dialpad's "Dialer" is click-to-call with local presence — not a campaign engine. A rep clicking numbers one at a time tops out around 40–50 connects per day. A power dialer moves the same rep to 80–120. A predictive dialer can push 150+.
2. Ai Sales Center pricing stacks fast. Dialpad's AI contact center tier runs $95–$150/user/month on annual contracts. For a 20-rep team that's $22,800–$36,000/year — and you still don't have a CRM, QA, or compliance engine.
3. Compliance is DIY. No native DNC scrubbing. No TCPA time-of-day guardrails. No FDCPA support for collections work. If you dial consumers, the platform won't protect you from mistakes — your ops lead has to.
For a pure B2B SaaS inside-sales team calling verified opt-in lists, none of this matters. For anyone else, it matters a lot.
The 7 Best Dialpad Alternatives
1. OpsyncHub — Best All-in-One Alternative
Pricing: Pricing on request. See full pricing →
OpsyncHub replaces Dialpad + your CRM + your QA tool + your compliance stack in a single platform. For outbound-heavy teams, the math stops being close.
20-rep cost comparison:
| Line item | Dialpad Ai Sales Center | OpsyncHub Growth |
|---|---|---|
| Seat fees | ~$2,400/mo (20 × $120) | Custom quote |
| Platform fee | — | Custom quote |
| CRM | extra (HubSpot/Salesforce) | included |
| Power + predictive dialer | partial | included |
| AI QA on 100% of calls | not native | included |
| TCPA/DNC compliance | DIY | included |
| Contract | annual preferred | month-to-month |
| Monthly total | $2,400 + CRM + QA | custom quote, all-in |
What you get:
- Built-in CRM — no Salesforce or HubSpot needed
- Power and predictive dialer in the same workspace
- AI QA on every call using Whisper + GPT-4o
- Native TCPA / FDCPA / DNC compliance
- Campaign management with pipeline stages
- Self-serve setup in a day
Best for: Outbound sales, collections, insurance, recruiting, and agency teams from 5–200 reps.
2. Aircall — Best Direct Swap for B2B Teams
Pricing: $40–$70/user/mo.
Aircall is the closest product to Dialpad in philosophy — a modern cloud phone system for teams, strong CRM integrations, click-to-call workflows. For B2B sales teams that want a straightforward Dialpad swap with lower pricing and better CRM integrations, Aircall is the usual pick.
Pros vs Dialpad:
- Cheaper on base tiers
- Deep native integrations with HubSpot, Salesforce, Pipedrive
- Simpler admin experience
Cons vs Dialpad:
- Still not a true power dialer — click-to-call only on base plans
- Power Dialer add-on available but limited
- No native AI QA
- No compliance engine for regulated industries
Best for: B2B SaaS inside sales and account management teams that want better CRM integration than Dialpad at a lower price.
3. Orum — Best Parallel Dialer for SDRs
Pricing: Roughly $250–$400/user/mo.
Orum is a parallel dialer — dials 4–6 numbers simultaneously and connects the rep only when a human answers. For outbound SDR teams targeting busy executives, Orum quadruples connect rates.
Pros vs Dialpad:
- Genuine volume multiplier — 4–6x connects per hour
- Purpose-built for cold outbound
- Good Salesforce integration
Cons vs Dialpad:
- Expensive per seat
- Not a replacement for a phone system — sits alongside one
- Not appropriate for consumer outbound (TCPA risk with parallel dialing)
- No CRM or QA included
Best for: B2B SDR teams with a Salesforce stack and aggressive top-of-funnel goals.
4. Nooks — AI Parallel Dialer With Coaching
Pricing: $100–$250/user/mo.
Nooks is the newer generation of parallel dialer — includes AI call coaching, shared virtual "sales floor" features, and real-time transcription. Competing for the same SDR budget as Orum, with more AI features.
Pros vs Dialpad:
- AI call coaching during live calls
- Shared call floor for remote teams
- Parallel dialing built-in
Cons vs Dialpad:
- New product — fewer integrations
- Still B2B-only focus
- Requires separate CRM
- No compliance layer
Best for: Modern B2B SDR teams that want AI coaching baked in.
5. JustCall — Best Budget Business Phone + Dialer
Pricing: $29–$89/user/mo.
JustCall is the value pick — business phone system with a built-in auto dialer, SMS, and decent CRM integrations, at roughly half of Dialpad's price.
Pros vs Dialpad:
- Significantly cheaper
- Auto dialer included in mid-tier
- Solid SMS + voice unified
- 100+ integrations
Cons vs Dialpad:
- Less polished interface
- Support response times are a common complaint
- AI features exist but are weaker than Dialpad's
- No compliance engine
Best for: Small sales teams on a budget that need phone + basic dialing + SMS.
6. CloudTalk — Best for International Outbound
Pricing: $34–$69/user/mo.
CloudTalk focuses on international teams — numbers in 160+ countries, good routing, clean interface. If your outbound spans multiple geographies, CloudTalk beats Dialpad on coverage and often on cost.
Pros vs Dialpad:
- Best-in-class international number coverage
- Cheaper
- Power dialer included in higher tiers
- Good call quality globally
Cons vs Dialpad:
- Weaker AI features
- Smaller US presence and support
- Requires external CRM
- No predictive dialer
Best for: Teams dialing across multiple countries or serving international markets.
7. RingCentral Contact Center — Enterprise Phone + Contact Center
Pricing: $65–$165/agent/mo.
RingCentral's contact center product (separate from RingEX) targets the same mid-market that Dialpad's Ai Sales Center does, with a longer track record and a larger integration ecosystem.
Pros vs Dialpad:
- Broader contact center feature set
- More mature reporting
- Larger integration marketplace
- Omnichannel routing
Cons vs Dialpad:
- Complex admin
- Longer implementation timelines
- Expensive at full feature tier
- Still needs a separate CRM
Best for: Mid-market contact centers that need omnichannel and deep reporting.
Feature Comparison at a Glance
| Platform | Power dialer | Predictive dialer | Native CRM | AI QA | Compliance | Best fit |
|---|---|---|---|---|---|---|
| OpsyncHub | ✅ | ✅ | ✅ | ✅ | ✅ | Outbound ops 5–200 reps |
| Aircall | partial | ❌ | ❌ | ❌ | ❌ | B2B inside sales |
| Orum | parallel | ❌ | ❌ | ❌ | ❌ | B2B SDR |
| Nooks | parallel | ❌ | ❌ | AI coach | ❌ | Modern B2B SDR |
| JustCall | ✅ | ❌ | ❌ | ❌ | ❌ | Budget small teams |
| CloudTalk | ✅ | ❌ | ❌ | ❌ | ❌ | International |
| RingCentral CC | ✅ | ✅ | ❌ | add-on | partial | Mid-market CC |
| Dialpad | ❌ | ❌ | ❌ | partial | ❌ | B2B inbound-heavy |
People Plus Platform
Software swaps are the easy half. The teams that move the needle fastest after leaving Dialpad usually rebuild their outbound team at the same time — trading in-house hiring for a managed nearshore model that comes pre-trained on the new platform.
For teams consolidating platforms and headcount in a single motion, ScaleOps BPO places trained outbound agents already fluent in dialer workflows and TCPA discipline. Pairing a platform that does the work with a team that knows the work is how 20-rep operations quietly beat 50-rep ones on pipeline per dollar.
Which One Fits Your Team?
| Situation | Pick |
|---|---|
| Outbound sales, collections, or recruiting (5–200 reps) | OpsyncHub |
| B2B inside sales, CRM-first, moderate volume | Aircall |
| B2B SDR, aggressive outbound, Salesforce stack | Orum or Nooks |
| Small team, budget-constrained, need phone + dialer | JustCall |
| International outbound across many countries | CloudTalk |
| Mid-market contact center with omnichannel needs | RingCentral CC |
| Inbound-heavy business phone with some outbound | Stay on Dialpad |
The honest answer: if you are leaving Dialpad because your team needs to dial more, and you also need a CRM, compliance, and QA, OpsyncHub is the consolidation move. If you just need a better business phone, Aircall is the cleanest swap.
See the full side-by-side on the OpsyncHub platform overview or run the numbers against your Dialpad bill on the pricing page.
Frequently Asked Questions
Is Dialpad a good dialer for outbound sales?
Dialpad is a business phone system with click-to-call, not a dedicated outbound dialer. For teams averaging under 40 dials per rep per day it works fine. For teams pushing 80+ dials per rep per day, Dialpad becomes the bottleneck — reps spend more time clicking than talking. Purpose-built dialers (OpsyncHub, Orum, Nooks, JustCall) solve this.
What's the cheapest Dialpad alternative?
JustCall at $29–$89/user/month is the cheapest on seat price. For full-stack replacement (phone + dialer + CRM + QA + compliance), OpsyncHub Growth (custom quote for 20 reps) is typically cheaper than Dialpad Ai Sales Center seats alone — before you count the CRM and QA tools you'd still need on top of Dialpad.
Does Dialpad have a predictive dialer?
No. Dialpad offers click-to-call and a basic auto-dialer on its Ai Sales Center tier, but no true predictive or parallel dialer. For predictive dialing, look at OpsyncHub, RingCentral Contact Center, or Convoso. For parallel dialing, look at Orum or Nooks. See the predictive vs power dialer breakdown for which fits your use case.
Can I use Dialpad for collections?
Technically yes, practically no. Dialpad has no native DNC scrubbing, no TCPA time-of-day enforcement, no FDCPA disclosures, and no Reg F disclosure handling. Collections teams using Dialpad layer compliance tools on top manually — at which point you're paying for Dialpad, a compliance tool, and still missing call recording workflows. A collections-native platform is cheaper and safer.
Does Dialpad integrate with Salesforce?
Yes, via its Salesforce integration on higher tiers. The integration logs calls and syncs contacts. What it doesn't do is turn Dialpad into a Salesforce-native dialer — reps still dial from Dialpad, logs flow to Salesforce after. For Salesforce-first teams that want deeper dialing, Orum and Aircall offer tighter Salesforce-native experiences. For teams wanting to leave Salesforce entirely, OpsyncHub's CRM migration path consolidates everything.
The Bottom Line
Dialpad is an excellent business phone system being asked to do a job it wasn't designed for. Sales teams that need volume, CRM, compliance, and QA in one place will keep hitting the same wall until they swap.
The 7 alternatives above cover every realistic path out. For most readers — 5–100 reps, outbound-heavy, cost-conscious — OpsyncHub is the consolidation move that makes the other three tools on your stack optional.
Book a 20-minute walkthrough → and we'll run the numbers against your current Dialpad bill, or explore the platform to see the full stack.
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Written by the OpsyncHub team — building the all-in-one CRM and operations hub that unifies CRM, in-house dialer, live chat, email, department collaboration, calendar, live audits, and reporting in one workspace.